novatx web store FAQ section

After you have clicked "Pay", your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact customer service. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.

Please contact us via [email protected] stating your order ID and provide us with your preferred shipping address.

YES! All of the product images shown on Nova.com are images of actual merchandise.

Your credit card is billed when your order is received.

We will notify you of the status of your query by e-mail once your returned items have arrived.

You can exchange an item as long as the original purchase and meets all of the return criteria. However, a replacement is not reshipped before the original item is received for inspection. Please make sure that shipment is registered and insured via a reputable courier.

Products that was special ordered or customized cannot be returned or exchanged.

It’s better to ship your product via some sort of insured postage since we cannot be held responsible if your parcel goes missing. Please return the product to the address listed at the top of the invoice.

Nova realizes the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect your information. This Privacy Policy applies to all users of this website.

Nova collects personal data from visitors to the website where payment is made via PayPal for order fulfillment purposes, including e-mail address, shipping addresses and telephone numbers. We also use cookies (see more below) and track IP addresses so we can improve our services and enhance your shopping experience. No one under the age of 18 should make a purchase from this website without the consent of a parent or guardian.

If you give us your personal information, we will use this information to process any orders you may place online. When you place an order or make a purchase, we will use your e-mail and postal address to send you information about your order. To serve you better, we may use information of your purchases to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.

Nova does not sell, rent or disclose our client's names, addresses, e-mail addresses or other personal information to any non-affiliated entity. As necessary, your personal information may be processed by these third parties, solely for the purpose of assisting Nova in these endeavors and subject to strict contractual confidentiality obligations. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. In the unlikely event of a sale of some or all of our business, Nova will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

Nova uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. For example, cookies allows the shopping cart to “remember” all of the items you added. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the "help" tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled.

By accessing and using the Nova site, you consent to our collection, use and disclosure of your information as described in this privacy policy. Nova reserves the right occasionally to make changes to its privacy policy or practices. You should therefore review this page from time to time to get updated information including in particular, each time you use the online shop. We will notify you of any changes in our privacy policy by posting the modifications on our website.

Return Policy: At Nova, we pride ourselves in our Customer Satisfaction Guarantee. You may return any item(s) purchased from Nova.com for any reason within the first 30 days from the date of shipment. We will gladly exchange your product (equal or lesser value), or provide a full refund (excluding the shipping cost), whichever you prefer. The returned merchandise must be sent back in its original packaging, and returned in the same new condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. We do not charge re-stocking fees. Your only cost for returning the item(s) is the cost of shipping your product back to us. Nova is not responsible for lost or damaged shipments. We do not accept any postage due return shipments. The customer is responsible for the costs to ship the product back to Nova. We highly recommend using a shipping method that offers package tracking.

Unfortunately, custom products and products that have been personalized are not eligible for returns or exchanges. Reseller (Retail) Purchases: Nova cannot accept returns or offer refund for any reason for purchased through a reseller or distributor. Products not purchased through Nova.com are to be returned to the original reseller for refunds.

Orders returned to Nova due to incorrect or missing address information, shipping fees are non-refundable. Additional shipping charges may apply to re-ship the items to the correct address. Orders refused by the recipient for any reason and/or returned to Nova for nonpayment of Customs Duties and Taxes are non-refundable.

If you would like to return or exchange an item purchased at Nova, please contact our customer service team [email protected] stating your order number and reason for returns or exchanges. The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping. Nova is not responsible for lost or damaged shipments. We do not accept any postage due return shipments. The customer is responsible for the costs to ship the product back to Nova. We highly recommend using a shipping method that offers package tracking. Nova will, at its discretion, replace the unit and ship it to you with postage paid. Only after the item has been received by Nova the returned product will be credited excluding the shipping fees. Exchange orders are processed once the original order item is received by Nova. The returned or exchanged product must be returned to Nova within 30 days of replacement shipment for agreement to be applied. If your product is received damaged or is defective, please contact our customer service team, and we will be glad to help you file a warranty claim.

Nova offers a 12 Months Limited Warranty on all products sold. All Nova products are fully guaranteed against defects in materials or workmanship. Our guarantee does not cover product damages that may have result from normal wear and tear or misuse/abuse of the product. Nova will not be liable for any indirect, incidental, or punitive damages arising from the use of this product. Product replacements are only covered by the warranty of initial purchase and do not extend the length of warranty. If there is any problem with a warranty replacement, the customer must return the replacement to Nova to receive an additional replacement. Reseller Purchases: If you purchased the item(s) from an authorized reseller or distributor and the product is defective, please return the product to the reseller for an exchange or refund. If you are unable to obtain an exchange, you may contact our customer service team for instructions on filing a warranty claim. *Important note: The Nova warranty does not apply to items purchased from merchants that are not authorized resellers or distributors of Nova products.

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. We have established a Secure Shopping Guarantee for every transaction that you make with Nova. Should any unauthorized charges appear on your credit card as a result of shopping with Nova, you must notify your credit card provider in accordance with its reporting rules and procedures. Payment Options Nova accepts the following payments. By Credit Card/Paypal Paypal is a well-known online payment service provider. It also accepts most credit card payments. Please note that you need to be a Paypal member to make a payment. It usually takes 4 working days to become a member. Paypal securely processes our Credit Card transactions.

Same Day Shipping All purchases are usually posted on the day of payment receipt (Monday to Thursday). Please allow up to 5 days in case the items are on backorder. Shipping time quoted below is an approximate (though usually accurate) and delivery may take longer due to local customs clearance procedures from both the departing country and the receiving country. Please note that these delivery times commence on the day on which products are dispatched and NOT the day on which your order was placed. If you have supplied a valid email address, an email notification will be sent when goods are dispatched.